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Website Assistance

Do you require some assistance navigating our website? We have created a list of videos, aimed to help users get the most out of the services we offer.
If none of these fit your specific requirement, please feel free to contact us directly or organise a time to have a walkthrough.

Ordering pyramid bags


How to order pyramid/tea bags.
Navigate to shop, select your appropriate collection hover over the product tile. Within 'Condition', select pyramid bags and then choose your desired size.

Selecting product weights


How to select different weights.
When ordering, there are two ways you can do this. Either navigate to a selected collection and choose your product, select the condition and the appropriate sizing.
Or navigate and click on the product tile and select your condition & size from here.

Ordering empty tea tins


How to order empty tin teas to store your selected teas & tisanes.

Signing up for a wholesale account


How to set up a wholesale account.
Navigate to the 'wholesale' link in the header and if you're a cafe or a restaurant, select hospitality and fill all your details in there.
You will usually be notified or approved within 30 minutes of submitting your application and then receive an email with an activation link to set up your password.
Once that's all done, you'll be ready to start purchasing at wholesale prices.

How to re-purchase an order


How to quickly repurchase your last order.
Once you're in your account, click on orders and you find a list of your previous orders. Select the one that you would like to repurchase and click on 'repurchase'.

Live assistance


How to recieve quick live assistance.
If you have any questions or need any guidance navigating the website, you can access this through our live assistance pop up on the bottom right hand side, otherwise click through to our Live Assistance page to reach out to our customer service team.

Corporate giftings


How to order corporate gifts for your business.
If you scroll down to the bottom of the home page, under services, click on corporate gifts and fill out some information. Once submitted, someone from our customer experience team will be in contact to come up with a tailored solution just for you.