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Welcome to Somage! Enjoy complimentary shipping on orders over $50
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This website is operated by Somage Pty Ltd ‘Somage Wholesale Australia’. Throughout the site, the terms “we”, “us” and “our” refer to Somage Wholesale Australia. Somage Wholesale Australia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
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How can I track my order? Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please let our customer team know.
Can I get some samples sent out before I buy my items? Yes, of course! On the main menu click "Get Samples" which you can order and try before buying the larger bags.
Am I eligible for free return shipping? If you'd like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately we are not able to cover return postage fees on all return types.
Is shipping Free? Complimentary shipping is provided on all orders Australia wide over $50.
When will my order be shipped? Order received before 11am leave the same day Orders received after 11am leave the following business day. Orders placed on Friday after 11am, or on the weekend, will be shipped on the following Monday. Business days include Monday-Friday only.
Track your parcel with Star Track 1. You'll find your job number in an email titled "StarTrack Courier - Pickup Confirmation" sent from Australia Post. 2. Enter this job number at https://my.startrackcourier.com.au/ and select the state as VIC. If you have been through these processes and still cannot locate your parcel, please email us at orders@somage.com.au or call 1300 766 243.
Track your parcel with Australia Post 1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email. 2. Enter this tracking number at http://auspost.com.au/track/track.html For parcel enquiries you can contact Australia Post directly on 137 678 If you have been through these processes and still cannot locate your parcel, please email us at orders@somage.com.au or call 1300 766 243.
What if my order hasn't arrived in the estimated time? Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel. Please check your confirmation email to confirm your delivery address was correct.
How can I return my purchase? We offer refunds for all products returned within 14 days of purchase, in their unopened and original condition. If you would like to return an item purchased online, please contact us via orders@somage.com.au or call 1300 766 243. All refunds will be processed to the original method of payment.
Call 1300 766 243
What are your pyramid bags made out of? Our pyramid infuser bags are made from a biodegradable cornstarch material. For more info on this please email enquiries@somage.com.au
Email enquiries@somage.com.au
Does Somage sell wholesale? Absolutely! We are proud to be stocked at some of the best cafes, restaurants, hotels and offices. From Melbourne to New York and everywhere in between our global platform can supply fast and safe.
How do I apply for wholesale First we need to find out if we are a good fit for each other. Please fill out the "Apply for Wholesale" form located on the main menu and we will be in touch within 24 hours to discuss.
What is my minimum order quantity? We don't require a minimum order quantity from our wholesale accounts. However, orders over $100 receive free shipping!
How do I become a distributor for Somage? Please submit your business proposal to enquiries@somage.com.au. Please note within Australia most geographical regions or business sectors are currently fulfilled.
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