How can I track my order? Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 2 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please let our customer team know.
Can I get some samples sent out before I buy my items? Yes, of course! On the main menu click "Get Samples" which you can order and try before buying the larger bags.
I've forgotten my password Contact firstname.lastname@example.org or call 1300 766 243 and we will reset this for you.
Am I eligible for free return shipping? If you'd like to confirm whether your return will be eligible for free return shipping, please contact our customer service team directly. Unfortunately we are not able to cover return postage fees on all return types.
Is shipping Free? Complimentary shipping is provided on all orders Australia wide over $50.
When will my order be shipped? Order received before 11am leave the same day Orders received after 11am leave the following business day. Orders placed on Friday after 11am, or on the weekend, will be shipped on the following Monday. Business days include Monday-Friday only.
Track your parcel with Star Track 1. You'll find your job number in an email titled "StarTrack Courier - Pickup Confirmation" sent from Australia Post. 2. Enter this job number at https://my.startrackcourier.com.au/ and select the state as VIC. If you have been through these processes and still cannot locate your parcel, please email us at email@example.com or call 1300 766 243.
Track your parcel with Australia Post 1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email. 2. Enter this tracking number at http://auspost.com.au/track/track.html For parcel enquiries you can contact Australia Post directly on 137 678 If you have been through these processes and still cannot locate your parcel, please email us at firstname.lastname@example.org or call 1300 766 243.
What if my order hasn't arrived in the estimated time? Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday. If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel. Please check your confirmation email to confirm your delivery address was correct.
How can I return my purchase? We offer refunds for all products returned within 14 days of purchase, in their unopened and original condition. If you would like to return an item purchased online, please contact us via email@example.com or call 1300 766 243. All refunds will be processed to the original method of payment.
Call 1300 766 243
What are your pyramid bags made out of? Our pyramid infuser bags are made from a biodegradable cornstarch material. For more info on this please email firstname.lastname@example.org
Does Somage sell wholesale? Absolutely! We are proud to be stocked at some of the best cafes, restaurants, hotels and offices. From Melbourne to New York and everywhere in between our global platform can supply fast and safe.
How do I apply for wholesale First we need to find out if we are a good fit for each other. Please fill out the "Apply for Wholesale" form located on the main menu and we will be in touch within 24 hours to discuss.
What is my minimum order quantity? We don't require a minimum order quantity from our wholesale accounts. However, orders over $100 receive free shipping!
How do I become a distributor for Somage? Please submit your business proposal to email@example.com. Please note within Australia most geographical regions or business sectors are currently fulfilled.
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